Pricing
What will it cost you? Find out in 20 seconds.
A low plan fee plus exactly what you use. Tell us roughly how many numbers and minutes you need and we’ll show the cheapest plan.
No plan fee your first month, discounted usage, cancel anytime. One per business.
Find the best plan! Estimate your monthly cost
Enter a typical month.
Advanced: add-ons
Inbound calls are estimated from your inbound minutes ÷ average call length. Texts are counted per 160-character segment.
An estimate at each plan’s US rates. Inbound minutes are split between local and toll-free numbers in proportion to how many of each you have; outbound minutes are calls placed from the browser softphone. Minutes round up per call. Add-ons (texting, caller ID, transcription, AI) are included only as set under Advanced. Doesn’t include carrier pass-through fees or taxes.
How billing works
Plan fee
Your plan fee is charged when you sign up, then monthly or yearly. Annual billing gets 2 months free.
Usage
Numbers, minutes, texts, and add-ons are totaled and billed monthly. Pro and Business include $30 and $200 of usage every month.
Invoices & cards
View invoices, update your card, change plans, or cancel anytime from your account.
What counts as usage?
- Tracking numbers — a monthly charge per local or toll-free number
- Call minutes — inbound and outbound talk time on tracking numbers
- Text messages — per message sent or received
- Optional features — transcription, AI summaries, caller ID lookups, additional users
- Carrier fees — pass-through fees charged by phone carriers (for example, texting registration)
Usage rates (United States)
| Item | Starter | Pro | Business |
|---|---|---|---|
| Included usage | — | $30/mo | $200/mo |
| Local number | $2.97/mo | $2.48/mo | $2.23/mo |
| Toll-free number | $4.50/mo | $3.75/mo | $3.38/mo |
| Calls forwarded to your phone (local number) | $0.055/min | $0.049/min | $0.045/min |
| Calls forwarded to your phone (toll-free number) | $0.083/min | $0.075/min | $0.068/min |
| Calls answered or placed in the browser softphone | $0.044/min | $0.040/min | $0.036/min |
| Toll-free calls answered in the softphone | $0.073/min | $0.066/min | $0.059/min |
| Text messages | $0.028 per segment | $0.028 per segment | $0.028 per segment |
| Spam blocking | $0.019 per inbound call | $0.019 per inbound call | $0.019 per inbound call |
| Caller ID lookup | $0.218 each | $0.218 each | $0.218 each |
| Transcription | $0.079/min | $0.079/min | $0.079/min |
| Ask AI | $0.15 per question | $0.15 per question | $0.15 per question |
| Form entries | $0.05 each | $0.05 each | $0.05 each |
A call forwarded to your phone uses two connections (the caller to us, and us to you), which is why it costs more than a call answered in the browser softphone. Minutes are rounded up per call. Rates are rounded for display; you're billed at the exact rate. Text messages, transcription, AI summaries, caller ID lookups, and carrier pass-through fees (such as texting registration) are billed per use at the rates shown in your dashboard. International numbers and calls vary by country. Prices and usage rates are subject to change. We’ll email customers at least 30 days before any increase takes effect (carrier pass-through fees may change sooner).
Billing questions
Is there a contract or setup fee?
No. All plans are month-to-month with no setup fee.
What happens if I cancel?
Cancellation takes effect at the end of your current billing period, and you can undo it anytime before then. Usage through that date is billed on your final invoice. We hold your tracking numbers for 30 days after that in case you come back; after that they may be released and can’t be recovered, so ask us about porting numbers out if you want to keep them.
What if a payment fails?
We try your backup card if you have one, then email you right away, again the next day, and the day before service pauses. If the balance isn’t paid within 3 days, call tracking is paused until it is, and it restarts automatically as soon as you pay.
Can I change plans?
Yes, anytime from your account. Your new usage rates apply from the change forward.
How does included usage work?
On Pro and Business, the first $30 or $200 of each month’s usage charges is covered by your plan. It’s applied automatically on your monthly invoice. Unused credit doesn’t roll over.
How does annual billing work?
Pay for 10 months and get 12. Your plan fee is billed yearly; usage is still billed monthly as you go.
Is there a discount for new customers?
Yes. New accounts save 60% or more on their first month: no plan fee for the first month and discounted usage, then your plan renews at the regular price. One per business; card required; toll-free numbers are available from month two. See the Terms for details.
Which plan should I pick?
Use the calculator above: enter your numbers and expected minutes and it shows the monthly cost on each plan. Your Billing page also checks your real usage and tells you if another plan would be cheaper.
Can I keep a phone number I already have?
Yes. Existing numbers can usually be moved (ported) to us so they keep working with tracking. Email us the number and your current carrier and we’ll handle the paperwork.
Can my team use the account?
Yes. Invite teammates from Settings. Owners manage everything, Billing contacts handle cards and invoices, and Viewers see calls and reports.
Do I need a separate login for the call dashboard?
No. Everything day-to-day (calls, recordings, numbers, reports, billing) is in your CallTrackingServices account. The advanced dashboard, for the rare setting that isn’t in your account yet, opens from there in one click.
Start tracking calls today
Set up in minutes. Month-to-month, cancel anytime.