Support
Support
How can we help?
Answers to common questions, plus the fastest ways to reach our team.
Your account & billing
Update your card, download invoices, change plans, or cancel.
Call tracking dashboard
Calls, recordings, numbers, routing, and reports live in your dashboard.
Getting started
How do I log in to the call tracking dashboard?
After you sign up we email you a link to set your dashboard password. You can also use “Password Reset” on the dashboard login page with the email you signed up with.
How do I install tracking on my website?
In your dashboard, copy the tracking code and paste it into your site’s header (or add it with Google Tag Manager). Then create a tracking source for each channel you want to measure. Business customers on annual billing get concierge setup.
Will my callers notice anything different?
No. Tracking numbers forward to your existing phone instantly. You can optionally add a short whisper message only your team hears, telling them where the call came from.
How do I buy more tracking numbers?
In your dashboard go to Numbers → Buy Numbers. New numbers are billed as usage on your next invoice.
Billing & account
How do I update my credit card?
Log in to your account and click “Billing, invoices & plan.”
How do I cancel?
From your account choose “Billing, invoices & plan” and cancel your subscription. Service continues through the end of the current billing period.
Can I take my numbers with me if I leave?
In most cases yes — contact us before canceling and we’ll help you port your numbers out.
I forgot my password.
Use “Forgot your password?” on the account login. For the call tracking dashboard, use “Password Reset” on the dashboard login page.
Texting & compliance
Why do I need to register to send texts?
U.S. carriers require businesses that text from local numbers to register (A2P 10DLC). Unregistered traffic is filtered or blocked. We’ll walk you through registration in your dashboard.
Is it legal to record calls?
Recording laws vary by state and country; some require every party’s consent. You’re responsible for complying — most businesses play a short recording disclosure at the start of each call. See our recording laws guide.
Still need a hand?
Email [email protected] and we’ll get back to you.