Pricing
What will it cost you? Find out in 20 seconds.
A low plan fee plus exactly what you use. Tell us roughly how many numbers and minutes you need and we’ll show the cheapest plan.
No plan fee your first month, discounted usage, cancel anytime. One per business. Usage is prepaid and refundable.
Find the best plan! Estimate your monthly cost
Enter a typical month.
Advanced: add-ons
Inbound calls are estimated from your inbound minutes ÷ average call length. Texts are counted per 160-character segment.
An estimate at each plan’s US rates. Inbound minutes are split between local and toll-free numbers in proportion to how many of each you have; outbound minutes are calls placed from the browser softphone. Minutes round up per call. Add-ons (texting, caller ID, transcription, AI) are included only as set under Advanced. Doesn’t include carrier pass-through fees or taxes.
“I’ve been using Call Tracking Services for over 10 years, and CTS has consistently given me a reliable way to track where my business comes from. From home shows, Google Ads, Craigslist, and social media to business cards and the phone number on my truck, CTS helps me see which sources are bringing in calls. I know where my business comes from because of CTS.”
Scott · Legacy Digital
“Call Tracking Services gives me a reliable way to see where PaleoZone’s business comes from. Whether customers find us through ads, organic search, social media, cards, or tastings at gyms, I can track which sources are generating calls. Knowing what’s working helps me make more informed decisions about how to promote PaleoZone.”
Dan Maher · Owner, PaleoZone
How billing works
Plan fee
Your plan fee is charged when you sign up, then monthly or yearly. Annual billing saves 2 months of plan fees.
Usage
Usage is prepaid: you start with a usage balance ($25 with the first-month offer, otherwise $50), numbers, minutes, texts and add-ons are paid from it, and it tops up automatically from your card when it falls to $5 (you pick the top-up amount). Pro and Business include $30 and $200 of usage every month, used first. Unused balance is refunded if you cancel.
Invoices & cards
View invoices, update your card, change plans, or cancel anytime from your account.
What counts as usage?
- Tracking numbers — a monthly charge per local or toll-free number
- Call minutes — inbound and outbound talk time on tracking numbers
- Text messages — per message sent or received
- Optional features — transcription (with call summaries), caller ID lookups, additional users
- Carrier fees — pass-through fees charged by phone carriers (for example, texting registration)
Usage rates (United States)
| Item | Starter | Pro | Business |
|---|---|---|---|
| Included usage | — | $30/mo | $200/mo |
| Local number | $2.97/mo | $2.48/mo | $2.23/mo |
| Toll-free number | $4.50/mo | $3.75/mo | $3.38/mo |
| Calls forwarded to your phone (local number) | $0.055/min | $0.049/min | $0.045/min |
| Calls forwarded to your phone (toll-free number) | $0.083/min | $0.075/min | $0.068/min |
| Calls answered or placed in the browser softphone | $0.044/min | $0.040/min | $0.036/min |
| Toll-free calls answered in the softphone | $0.073/min | $0.066/min | $0.059/min |
| Text messages | $0.028 per segment | $0.028 per segment | $0.028 per segment |
| Spam blocking | $0.019 per inbound call | $0.019 per inbound call | $0.019 per inbound call |
| Caller ID lookup | $0.218 each | $0.218 each | $0.218 each |
| Transcription | $0.079/min | $0.079/min | $0.079/min |
| Ask AI | $0.15 per question | $0.15 per question | $0.15 per question |
| Form entries | $0.05 each | $0.05 each | $0.05 each |
A call forwarded to your phone uses two connections (the caller to us, and us to you), which is why it costs more than a call answered in the browser softphone. Minutes are rounded up per call. Rates are rounded for display; you're billed at the exact rate. Text messages, transcription, caller ID lookups, and carrier pass-through fees (such as texting registration) are billed per use at the rates shown in your dashboard. International numbers and calls vary by country. Prices and usage rates are subject to change. We’ll email customers at least 30 days before any increase takes effect (carrier pass-through fees may change sooner).
Billing questions
Is there a contract or setup fee?
No. All plans are month-to-month with no setup fee.
What happens if I cancel?
Cancellation takes effect at the end of your current billing period, and you can undo it anytime before then. Usage through that date comes out of your usage balance, and about a week after service ends we refund any unused balance to your card. We hold your tracking numbers for 30 days after that in case you come back; after that they may be released and can’t be recovered, so ask us about porting numbers out if you want to keep them.
What if a payment fails?
We try your backup card if you have one, then email you right away, again the next day, and the day before service pauses. If the balance isn’t paid within 3 days, call tracking is paused until it is, and it restarts automatically as soon as you pay.
Can I change plans?
Yes, anytime from your account. Your new usage rates apply from the change forward.
How does included usage work?
On Pro and Business, the first $30 or $200 of each month’s usage charges is covered by your plan. It’s applied automatically before anything comes out of your usage balance. Unused credit doesn’t roll over.
What is the usage balance?
It’s money set aside for your usage so you never get a big bill after the fact. It starts at $25 with the first-month offer ($50 otherwise). Calls, numbers, texts and add-ons are paid from it. When it falls to $5 we add your chosen top-up ($50, $100, $200 or $500) from your card, and you can add funds anytime from Billing & plan. If you cancel, unused balance is refunded about a week after service ends.
How does annual billing work?
Save 2 months of plan fees: your plan fee is billed yearly. Usage is paid from your prepaid usage balance as you go, the same as on monthly plans.
Is there a discount for new customers?
Yes. New accounts save 60% or more on their first month: no plan fee for the first month and discounted usage, then your plan renews at the regular price. You start with a $25 usage balance (refundable if unused). One per business; card required; up to 5 numbers and toll-free from month two, unless you start your plan early. See the Terms for details.
Which plan should I pick?
Use the calculator above: enter your numbers and expected minutes and it shows the monthly cost on each plan. Your Billing page also checks your real usage and tells you if another plan would be cheaper.
Can I keep a phone number I already have?
Yes. Existing numbers can usually be moved (ported) to us so they keep working with tracking. Email us the number and your current carrier and we’ll handle the paperwork.
Can my team use the account?
Yes. Invite teammates from Settings. Owners manage everything, Billing contacts handle cards and invoices, and Viewers see calls and reports.
Do I need a separate login for the call dashboard?
No. Everything day-to-day (calls, recordings, numbers, reports, billing) is in your CallTrackingServices account. The advanced dashboard, for the rare setting that isn’t in your account yet, opens from there in one click.
Start tracking calls today
Set up in minutes. Month-to-month, cancel anytime.