Support
How can we help?
Answers to common questions, plus the fastest ways to reach our team.
Your account & billing
Update your card, download invoices, change plans, or cancel.
Calls, numbers & settings
Listen to calls, add numbers, set your hours and what callers hear, and invite your team.
Getting started
Where do I log in?
At calltrackingservices.com/account with the email you signed up with. Calls, recordings, numbers, hours, billing and your team are all there. If you ever need the advanced dashboard, it opens from your account.
How do I install tracking on my website?
In your account, open Get set up and copy your website code into your site’s header (or add it with Google Tag Manager). Not technical? Enter your web developer’s email and we’ll send it to them. Business customers on annual billing get concierge setup.
Will my callers notice anything different?
Only if you want them to. Tracking numbers ring your existing phone. You can play callers a short message first (for example “this call may be recorded”), and give your team a whisper telling them where the call came from.
How do I add more tracking numbers?
In your account go to Numbers → Add a tracking number. Pick an area code (or toll-free) and the phone it should ring. New numbers are billed as usage on your next invoice.
Can calls go to voicemail when we’re closed?
Yes. On the Numbers tab, set your open hours and choose what happens after hours: voicemail (with transcripts in your Calls list) or ringing an on-call phone. You can turn it off any time and your numbers ring as before.
Can I tell callers the call is recorded, or play a message?
Yes. Under What callers hear on the Numbers tab, type a message, pick a voice and preview exactly how it will sound, or record it in your browser. Use it for a recording notice, a special offer, or what to have ready. Each number can have its own message, and its own whisper so whoever answers knows where the call came from.
Billing & account
How do I update my credit card?
Log in to your account and open Billing & plan. You can also add a backup card, which we try if your main card is declined.
How do I cancel?
In your account, open Billing & plan and cancel. Service continues through the end of the current billing period, and you can undo it until then.
Can I download my data or delete my account?
Yes. In Settings, Download all my data gives you your calls, numbers, people and invoices as spreadsheets. Owners can also request account deletion there; your plan ends at the close of the period you’ve paid for and your data is then erased (invoices are kept for tax records).
How do you keep my account secure?
When you log in from a new browser we may email you a 6-digit sign-in code; after that the browser is remembered for 30 days. Each person on your team has their own login and role (Owner, Billing or Viewer).
Can I take my numbers with me if I leave?
In most cases yes — contact us before canceling and we’ll help you port your numbers out.
I forgot my password.
Use “Forgot password?” on the account login.
Texting & compliance
Why do I need to register to send texts?
U.S. carriers require businesses that text from local numbers to register (A2P 10DLC). Unregistered traffic is filtered or blocked. We’ll walk you through registration in your dashboard.
Is it legal to record calls?
Recording laws vary by state and country; some require every party’s consent. You’re responsible for complying — most businesses play a short recording disclosure at the start of each call. See our recording laws guide.
Still need a hand?
Email [email protected] and we'll get back to you.